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What You Agree to When You Use jilibdt

Using jilibdt means you accept the terms on this page — covering account eligibility, how we handle your data, and what governs your activity on the platform.

Eligibility by local lawAccount terms apply on registrationBangladesh-region access conditionsbKash, Nagad, Rocket wallet rules
jilibdt What You Agree to When You Use jilibdt
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, your account status, or a transaction dispute involving bKash, Nagad, or Rocket, our support team handles legal and account queries directly. Reach us through the channels below and include your registered account number for faster handling.

Live Chat Open the chat widget from any page in your account. Legal and account queries are handled by the same team — no separate queue.
Email Support Send your query with your account ID and the relevant transaction reference. We aim to respond to legal and dispute emails within one business day.
Account Help Centre The Help Centre covers account suspension, wallet verification steps, and how to submit a formal dispute for bKash, Nagad, or Rocket transactions.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account data and wallet details are held under standard encryption practices. We do not store your bKash PIN, Nagad credentials, or Rocket account password — those stay with your mobile wallet provider. Here is how we handle the data we do hold and what you can request.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by our operating conditions. You can request a summary of what we hold.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Login uses a one-time password sent to your registered mobile number. If you suspect unauthorised access, change your PIN immediately and contact support via live chat.

Data Requests

To request a copy of your data, update your registered mobile number, or ask us to close your account, contact support with your account ID and the specific action you need.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data handling, and how our terms apply to wallet transactions in Bangladesh.

Account eligibility depends on your local law and the regions we currently serve. You are responsible for confirming that opening and using an account is permitted where you are located.

Our terms are governed by the jurisdiction stated in the full legal document available in your account settings. Availability depends on local law and eligible regions, and may vary for users in different parts of Bangladesh.

Yes. Contact support with your account ID and request a data summary. We will confirm what personal and transaction data we hold and provide it within a reasonable timeframe.

Raise a dispute through live chat or email within the window shown in your account dashboard. Include the transaction reference from your bKash, Nagad, or Rocket app for faster resolution.

We may suspend or close accounts that breach these terms. Any pending withdrawal to your registered bKash or Nagad number is processed after the account review is complete.

Contact support with your account ID and request closure. We retain records for a period after closure as required by our operating conditions, then delete personal data in line with our retention policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.